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Accessibility

Change font and text size

It is possible to change both the font and text size of all our pages. Below are details of how to do this in Internet Explorer and Firefox. It is possible to change text size, but not font in Safari. Where possible we have given the keyboard shortcuts, shown in brackets.
Zoom
The quick way to change font size in Internet Explorer (7 and above), Firefox and Safari is to use the zoom function:
• To zoom in Ctrl (cmd on a Mac) and +
• To zoom out Ctrl (cmd on a Mac) and -
• To reset to the default Ctrl (cmd on a Mac) and 0
Please note all three browsers keep everything in proportion, increasing and decreasing page width and image size. Therefore if you zoom in you need to scroll the page sideways to read a complete line.

Internet Explorer

Font

• From the tool bar, select Tools (Alt + T).
• Select Internet Options (Shift + O). This will open a new window.
• Select Fonts (Alt + N). This will open a new window.
• Select the webpage font you want (Alt + W then use the up and down arrow keys).
• Select OK. This will shut the window.
• Select Accessibility (Alt + E). This will open a new window.
• Check 'Ignore font styles specified on web pages' (Alt + S). This will put a tick in the box.
• Select OK. This will shut the window.
• Select OK. This will close the last of the new windows and the page should be in the font you have just set.

Text size

Please note the following will increase the text size only, if you wish to increase the image size as well, please use the instructions in the zoom section, above.
• From the tool bar, select either Page or View (Alt + P or Alt + V). This will make a drop down box appear.
• Select Text size (Shift + X). This will make a box appear at the side.
• Select the text size you want (Shift + G for largest; L for larger; M for medium; S for smaller; A for smallest). This will close the lists and the text should be in the size you have just set.

Firefox

Font

• From the tool bar, select Tools (Alt + T).
• Select Internet Options (Shift + O). This will open a new window.
• Select Content on the top bar of this new window (use the left and right arrow keys).
• Select Default font, either Alt + D then use the up and down arrow keys or click on the down arrow next to the font box. This will make a list of fonts appear, then click on the font you want. This will make the list disappear.
• Select Advanced (Alt + A). This will open a new window.
• Uncheck 'Allow pages to choose their own fonts, instead of my selections above' (Alt + A). This will remove the tick from the box.
• Select OK. This will shut the window.
• Select OK. This will close the last of the new windows and the page should be in the font you have just set.

Text size

Please note the following will increase the text size only, if you wish to increase the image size as well, please use the instructions in the zoom section, above.
• From the tool bar, select Tools (Alt + T).
• Select Internet Options (Shift + O). This will open a new window.
• Select Content on the top bar of this new window (use the left and right arrow keys).
• Select Size, either Alt + Z then use the up and down arrow keys or click on the down arrow next to the font size box. This will make a list of sizes appear, then click on the size you want. This will make the list disappear.
• Select OK. This will close the window and the text should be in the size you have just set.

Safari

Text size

Please note the following will increase the text size only, if you wish to increase the image size as well, please use the instructions in the zoom section, above.
• From the tool bar, select Edit (Alt + E).
• Select Preferences (Shift + N). This will open a new window.
• Select Appearance on the top bar of this new window.
• Select Standard font. This will open a new window.
• Select the font size you want.
• Close both boxes and the text should be in the size you have just set.
 

Change page colours

It is possible to change both the text and the background colours of all our pages. Below are details of how to do this in Internet Explorer and Firefox. It is not possible to set colours within Safari. Where possible we have given the keyboard shortcuts, shown in brackets.

Internet Explorer

• From the tool bar, select Tools (Alt + T).
• Select Internet Options (Shift + O). This will open a new window.
• Select Colours (Alt + O). This will open a new window.
• Uncheck 'Use Windows colours' (Shift + W).
• Select the first of the coloured box (Shift + T). This will open a new window.
• Select the colour you want.
• Select OK. This will shut the window.
• Repeat for the other coloured boxes – background (Shift + B); visited (Shift + I); unvisited (Shift + N); hover (Shift + O).
• Select OK. This will shut the window.
• Select Accessibility (Alt + E). This will open a new window.
• Check 'Ignore colours specified on web pages' (Alt + C). This will put a tick in the box.
• Select OK. This will shut the window.
• Select OK. This will close the last of the new windows and the page should be in the colours you have just set. If the page isn't, hold down the Ctrl button, press F5, then let them both go.
Further help and advice from Microsoft can be found by going to the accessibility section of the Microsoft web site.

Firefox

• From the tool bar, select Tools (Alt + T).
• Select Internet Options (Shift + O). This will open a new window.
• Select Content on the top bar of this new window (use the left and right arrow keys).
• Select Colours (Alt + C). This will open a new window.
• Either click on the first coloured box, or hit any of the arrow keys. This will open a new window.
• Choose the colour you want. Clicking on the colour will close the window. Hitting return will close both this window and the 'Colours' window.
• Repeat for the other three coloured boxes. If using the keyboard, you will need to tab to each one in turn.
• Uncheck 'Use system colours' (Alt + S).
• Uncheck 'Allow pages to chose their own colours, instead of my selection above' (Alt + A).
• Select OK. This will shut the window.
• Select OK. This will close the last of the new windows and the page should be in the colours you have just set.
Search

Can't find what you need?

Think of different words or be more specific.
Example: Instead of policy, try vulnerable adults policy.
Search looks for words which start with your search word.
Example: woman automatically searches for woman, woman's and woman's.
Making your search more accurate
Use quotes for a phrase, eg "adoption panel".
 

Reading PDFs

When you select the link to a PDF, it will open in your browser window.
A toolbar will appear below the browser address bar, featuring a number of tools to help you view and search the document.
If you use a mouse, running your mouse over the icons in PDF reader, without clicking, will tell you what each of them does.
Especially useful are the page size tools (which look like 3 pages). You can use these or the dropdown view menu (bottom left hand corner of the screen) to select a suitable view.

Troubleshooting

Sometimes a PDF file will open but only a blank page is visible. This may be because the view is zoomed into a blank section of the document. Use the dropdown view menu (bottom left hand corner of the screen) to select a suitable view, 100% or 'Fit Width' are usually best.
It may also be because the you are using an older version of the reader, you may want to upgrade to the latest version of the reader from the Adobe website.
If you are still having problems, try clicking on the link to the PDF file you want to see with your right mouse button (Control-click on Mac). This will bring up a small menu - if you select 'Save Target As' (or Save Link As) from this you will be able to save the file and open it outside the browser.

MS Word

These files are commonly called DOC or Word files. They are documents formatted in Microsoft word processing software.
A viewer for reading and printing these files is available from Microsoft's Download Center.
 

Get Safe Online

The Get Safe Online website, has been created by the National Hi-Tech Crime Unit and businesses as a free service. It provides independent expert advice to help individuals and small businesses protect themselves against internet threats such as viruses, spam, spyware and online fraud.

Online communities and social media

Online communities are websites that enable people who share a common interest to interact with each other. Harrogate Borough Council uses some online communities such as Twitter and Facebook to communicate with local residents and businesses.

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