Making an appeal
Understanding our decision
When we have made a decision about your benefit we will notify you in writing. Our letter will show the information we have used to work out your benefit entitlement. If you do not understand this you should ask for an explanation. We will send you a Statement of Reasons explaining how we have worked out your benefit.
If you do not agree with this decision you should write to us within one month of the date on your decision letter (see appeal form below).
We will either look at our decision again or pass your case to an independent tribunal run by the Tribunals Service if you have asked us to do this.
If we look at our decision again we may change it. We will write to you and tell you what we have decided.
If you still disagree with our decision and you had not already asked us to pass your case to the Tribunals Service you can then do so. You should request this in writing within one month of receiving our decision.
If your case is sent to the Tribunals Service they will write to tell you what happens next.
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