Frequently Asked Business Rates Questions
How does the 2010 business rates revaluation affect me?
What do business rates pay for?
Who is liable to pay the bill?
Can I pay by Direct Debit?
Yes you can, call us on 01423 55 66 77 or you can print a
Direct Debit mandate (PDF format, link opens in new window). The completed form should be sent to us, not your bank, and it is important you write your rate account number in the reference number box. Currently it's not possible to set up a direct debit online.
How can I pay?
Can I pay on a different day or extend my payments?
This may be possible in some circumstances, call us on 01423 55 66 77.
I am struggling to pay, what can I do?
What is my rateable value?
Details of rateable values (link opens in a new window)
My property is empty, is there any reduction?
Information on unoccupied property reductions.
I am moving premises, what do I need to do?
Please report any change of address using the online form. Alternatively, contact us at the Revenues office.
I have received a reminder, final notice or summons, what should I do?
Information about reminders, final notices and summonses
My account is in credit, what happens next?
When your account is in credit, this will generally be used to reduce any other business rate or council tax you owe. However, if you are in credit overall a refund will be paid. If you paid by Direct Debit, a refund will be paid directly to your bank account. Alternatively, a refund cheque will be issued. Where the account is in more than one name, you may need to complete a form to advise how you want the credit to be paid. This form will be sent to you.