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Contact Us

Online Feedback Form 

You can get in touch with us online by using our Feedback Form, 

Contact us by phone

Office Hours: 8.30 till 5.00 (4.30 on Friday)​

01423 500600 Customer Services​
01423 556100 Fax​

08457 089190         

To report a genuine emergency out of office hours​ (Please note you will pay the cost of the call plus any network extras)


Translation Services

We can provide translations of forms and documents in Braille or large type on request. Contact Customer Services at the Council Offices, Crescent Gardens, Harrogate, telephone 01423 500600.

If English is not your first language, we have a translation service for you to use.

Visit Customer Services

Office Map Opening  Times  Customer Services  Available

Customer Service Centre               
Council Offices,
Crescent Gardens
Harrogate, HG1 2SG

Map to Crescent Gardens

Monday - Thursday 8.30am - 5.00pm

Friday       8.30am - 4.30pm

General Enquiries,
Payments, Housing Benefits, Council Tax, Business Rates, Parking Permits,
Electoral Services, Housing Advice & Assistance, Homelessness, Planning Enquiries
(visits arranged by call ahead service on 01423 500600

Customer Service Centre                     
Ripon Town Hall,
Market Place,
Ripon, HG4 1BZ


Map to Ripon Town Hall
Monday - Thursday 8.30am - 5.00pm
Friday       8.30am - 4.30pm
General Enquiries, Payments, Housing Benefits, Council Tax, Business Rates, Taxi Licensing, Bookable Housing Office Appointments and Tenancy Support
Scottsdale House
Springfield Avenue, Harrogate, HG1 2SD   
Map to Scottsdale House
Closed for customer enquiries from 24 July 2014.  The customer enquiry service has moved to the Customer Service Centre at the Council Offices, Crescent Gardens.
Springfield House
Kings Road,
Harrogate, HG1 5NX
Map to Springfield House
Hackney and Private hire by appointment only after 1.00pm
Victoria Car Park
Parking Shop,
Level 10, East Parade, Harrogate, HG1 5LQ
Map to Victoria Car Park

7.00am - 7.30pm Monday - Saturday
10.00am - 7.00pm Sunday and Bank Holidays

Season Tickets for Victoria Car Park, Shopmobility

Customer Service Points

For general enquiries and information on Harrogate Borough Council services. 

Boroughbridge Community Office  Map
1 Hall Square, Boroughbridge, YO51 9AN     Tel: 01423 322956 

Knaresborough Library
Marketplace, Knaresborough, HG5 8AG       Tel: 0845 300 5112   (Please note you will pay the cost of the call plus any network extras)

 Mashamshire Community Office  Map
Little Market Place, Masham, HG4 4DY       Tel: 01765 680200

Nidderdale Plus Partnership Office Map
King Street, Pateley Bridge, HG3 5LE          Tel: 01423 714953

 Other Council Offices

Kennion Road Housing Office Map
13/15 Kennion Road, Harrogate, HG2 7QY   Tel: 01423 556868
Knaresborough House (open Wed 9.00am - 1.00pm for payments only) Map
Knaresborough, HG5 0HW                          Tel: 01423 864080

Contact Us:

Customer Services

Tel: 01423 500 600
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Please be aware, incoming and outgoing calls may be recorded for quality, accuracy and training purposes.

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