Harrogate Borough Council

 
 

Service Provided by

Property Management
e-mail

Phone: 01423 556545
Fax: 01423 556510
Textphone: 01423 556543
Knapping Mount
West Grove Road
Harrogate
HG1 2AE

  

External Links

North Yorkshire County Council
 

Contact Us

Feedback form for complaints and queries, or email Customer Services

01423 500 600
(Switchboard - General Enquires and Information)

0845 300 6091
(Customer Services)

01423 556543
(Textphone)

Office Hours:
8.30 - 5.00pm
(4.30pm on Friday)

Emergency Out of Hours
08457 089 190

Council Offices,
Crescent Gardens,
Harrogate,
HG1 2SG

Fax: 01423 556100  

Where are we

Map: Harrogate's location in the UK

To get to Harrogate from:
North-East
South-East
South-West
North-West

Public Transport

Visiting Harrogate International Centre

See the Harrogate International Centre website if you are visiting a conference, show or exhibition. Book a place to stay. See details of visiting Harrogate and the Yorkshire Dales.

Lighting - Street Lighting

You can report a faulty street light using the form below.

PLEASE NOTE: Any dangerous damage should be reported on Emergency Number 08457 089190 (between 5.15pm and 08.30am Monday to Thursday, after 4.45pm Friday, weekends and public holidays)

Our Service

We provide the following street lighting service:-
  • Street lights on all roads, streets and footways in the urban areas of Harrogate and Knaresborough on behalf of North Yorkshire County Council.
  • Footpath and amenity lights in Ripon, Boroughbridge, Pateley Bridge, Masham and all the villages in the Harrogate District.

In total we are responsible for 11,500 street lamps.  Main road lighting in much of the District outside Harrogate and Knaresborough is directly maintained by North Yorkshire County Council.  Although there may be some confusion on the responsibilities when help is required with any aspect of street lighting, both Councils will provide information and/or pass on requests for assistance to the appropriate Council Street Lighting office.

Reporting Faulty Lights

Please use the form below to report a faulty street light in the areas noted above.

The information we require is: 
  • the town or village and street name
  • the light location (eg outside house no)
  • the column number if known (painted on the lamp column).
  • It is always helpful if you provide your name and telephone number - if there is any problem with quickly restoring the light we can let you know.
Our direct telephone number for reporting street lighting faults is 01423 556545.  Urgent faults out of normal working hours can be reported via 08457 089190.
 
North Yorkshire County Council's street lighting fault reporting telephone number is: 0845 8727374 with a 24 hour answering service available or e-mail:  mailto:customer.services@northyorks.gov.uk

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* Mandatory fields. These details are required should we need to contact you for further information, or should you wish to follow your enquiry up at a later date.
     

Emergencies

In case of an emergency should you witness a street lighting unit being knocked over, or indeed any other situation you feel requires immediate attention, do not hesitate to contact the Street Lighting office so that emergency attendance can be arranged.

In case of an emergency out of normal working hours the Council's emergency team can be contacted on 0845 7089190. 
An unlit street lamp is not treated as an emergency, but we will respond as quickly as possible during the normal working day.  

Repair Response Times

Our service standard is to ensure that all faults that can be repaired by our contractor are repaired within 5 working days of being reported.

Electricity for street lamps is supplied directly from the underground and overhead mains cables.  In some cases where we need to contact the Regional Electricity Company it is not always possible to carry out a quick repair as the Regional Electricity Company may require to carry out extensive works which have to be programmed in with other operations.  Naturally the Electricity Company will always try to give first priority to homes and businesses that may be cut off and so street lights sometimes have to be left for some time before power is restored.

Help Us To Help You

Unfortunately we cannot patrol the whole of the district during the night time.  We rely on the public informing us of faulty street lamps.  Should you notice a light which is failing to operate please complete the above  form.

Our Service Targets

We aim to:
 
  • repair all faults reported within 5 working days
  • ensure that at any one time in the whole of the District 98% of all street lighting units are operational

Ongoing Maintenance

Street lamps require regular attention to ensure that they are working correctly and are in safe condition.
 
Our aims every 3 years are to :
  • inspect and clean all street lamps
  • replace all lamp bulbs
  • carry out an electrical and structural inspection
and every 4 years to:
  • paint all cast iron and tubular steel lamp columns

Energy Conservation

As a proportion of street lighting units approach the end of their useful life, there is an on-going programme to replace them with newer more energy efficient units.  A typical modern street lamp on a residential street is rated at 35 Watts - these low levels of energy use comply with the Council's policies on energy conservation.

Decorative Lighting

The Street Lighting office is also responsible for the decorative lights on the Stray in Harrogate and for much of the Christmas lighting within the District including Harrogate, Knaresborough, Ripon, Pateley Bridge and Masham.  In several of these towns local organisations also provide some of the Christmas lighting, but if there is any problem please telephone our office so that we can coordinate any response.
Harrogate Borough Council, Council Offices, Crescent Gardens, Harrogate, North Yorkshire, HG1 2SG, Tel: (01423) 500600