Harrogate Borough Council
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Council Performance
The Council's performance is measured and published using a
mix of national, Government-prescribed performance indicators (PIs)
and local, Council-prescribed performance
indicators. The national PIs enable the
Council's performance to be compared with the performance of other
Shire district councils, both nationally and
locally. The local PIs reflect the local
circumstances like the size of the area served, the number of
separate population centres in the District, etc - factors which
have a direct bearing on service cost, quality and
performance.
Click on the following link to see the Council's Performance
Management Framework (pdf)
Click on the following link to see the Council's Data Quality
Strategy (pdf)
Click on the following link to see how the Council is
performing on its Corporate Basket of
Performance Indicators
To see how the Council performed on its national BVPIs in
2007/2008, see its latest Performance Plan
Click on the following link to see more information on the
recent Resident Satisfaction
Survey
To see data
relating to your individual ward, visit the 'my property' page
of the Council's website, type in your postcode and you will be
taken to the national statistics web page that contains all types
of useful information about the area you live in including how your
ward compares to others in the District.
The following documents provide more information:-
The Council's Corporate Improvement Plan
and Strategic Plan can be viewed clicking on the ink to
another page on the Council's website
CPA inspection
report (pdf), including the Audit Commission's
Comprehensive Performance Assessment (CPA) in January 2004 of the
Council as "fair".
Best Value Code of Practice
which explains how the Council uses Best Value to review and
challenge its performance, its services and its plans for
improvement.