Harrogate Borough Council

 
 

Contact Us

Feedback form for complaints and queries, or email Customer Services

01423 500 600
(Switchboard - General Enquires and Information)

0845 300 6091
(Customer Services)

01423 556543
(Textphone)

Office Hours:
8.30 - 5.00pm
(4.30pm on Friday)

Emergency Out of Hours
08457 089 190

Council Offices,
Crescent Gardens,
Harrogate,
HG1 2SG

Fax: 01423 556100  

Where are we

Map: Harrogate's location in the UK

To get to Harrogate from:
North-East
South-East
South-West
North-West

Public Transport

Visiting Harrogate International Centre

See the Harrogate International Centre website if you are visiting a conference, show or exhibition. Book a place to stay. See details of visiting Harrogate and the Yorkshire Dales.

Councillors' Conduct - Complaints

The Standards Committee is the committee established by the Council to consider complaints that a member of the Borough Council, or a member of one of the Parish Councils in the Borough Council's district has broken the rules in the Members' Code of Conduct.  You have the right to submit a complaint to the Council's Monitoring Officer if you believe that a councillor has broken these rules.

Please note that to view the PDF format documents on this site you will need the free  Adobe Acrobat reader  software.

Members' Code of Conduct

The Members' Code of Conduct, which has been adopted by the Council and the Parish Councils in the district, is reproduced in full on this website.  It forms part of the Council's Constitution and can be found by  clicking on  this link.  Please then scroll down the page to Part 5 - Codes and Protocols.

After you have read the Members' Code of Conduct you will have a good idea as to whether your complaint is one that the Standards Committee could investigate.

If you need any help in deciding whether to submit a complaint, please do not hesitate to contact the Council's Head of Legal and Democratic Services, Mr Peter Jordan:

  • in writing at the Council Offices, Crescent Gardens, Harrogate, HG1 2SG
  • by telephone on 01423 556029
  • by email to  peter.jordan@harrogate.gov.uk
What happens next?

Your complaint form goes to the Council's Monitoring Officer, who should acknowledge it within 5 working days.  He may ask you for further details.  If your complaint is about something which is covered by the Code, it is passed to a Panel made up from the members of the Standards Committee.  The Panel will make a decision on whether your complaint should be progressed.  All the procedures for this and on what happens after that are clearly set out in the Guidelines we have published.

How to make a complaint

The documents you need are available online.  They are:

If you want to make a formal complaint, please print off the complaint form and, when completed, post or deliver it to the Monitoring Officer at the Council Offices, Crescent Gardens, Harrogate, HG1 2SG.

If you need any advice on completing the form, please contact the Member Services Manager, Mr Andy West, or the Principal Member Services Officer, Mrs Lesley Worrall at the Council Offices or:

The Panels
There are 5 borough council members on the Standards Committee, 4 independent appointed members and 5 parish council representatives (one each from Ripon City and Knaresborough Town Councils and one each from the eastern, western and northern area groupings).
 
Each Panel of 3 is made up from the members and substitutes on the Standards Committee, all of whom will have received appropriate training.
Useful links

 

 

 

 

 

 

 

 

Harrogate Borough Council, Council Offices, Crescent Gardens, Harrogate, North Yorkshire, HG1 2SG, Tel: (01423) 500600