Harrogate Borough Council
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Online Payment FAQ
How do I make an Online Payment
Click on Online Payment or the buttons below and follow the on-screen instructions.
Other Frequently Asked Questions
Which payment cards can I use?
Which services can I pay for online?
Is there any charge for using this service?
How quickly will the payment reach my account?
Does the council store my card details?
What information will I need to supply?
Does my computer need any special settings?
Are there any computer use restrictions while making a payment?
Who do I contact if I have a question?
Which payment cards can I use?
MasterCard
Visa
Visa Electron
Maestro
Solo
JCB
Which services can I pay for online?
Penalty Charge Notices for parking or dog fouling
Council Tax
Council Invoices
Business Rates
Overpaid Housing Benefit Invoices
Council Rents
Please note you can only pay Rent with a debit card
Car Park Season Tickets
Parking Permits and Smart Cards
Is there any charge for using this service?
There is no charge if you pay with a debit card.
If you pay with a credit card, a surcharge of 1.2% will be added to the amount you pay. This covers what the Council is charged for the processing of your credit card payment.
How quickly will the payment reach my account?
Payments up to 4.30pm on a normal working day will appear on your account by the next working day.
How safe is this service?
Payments are made on a secure bank server belonging to the Council's Card Services Provider, Streamline E-Solutions (a division of the Royal Bank of Scotland).
Does the council store my credit card details?
No. Your card details will not be stored by the Council and they will not be visible or accessible outside the secure banking network.
What information will I need to supply?
The reference number for the item you wish to pay (this is printed on your invoice, bill or notice or on your rent smart card, so have this available). You may pay for up to 10 items in one transaction.
Your name and address, to verify your payment card details.
Will I receive a receipt?
After payment is complete, you can print a receipt, but it will also be emailed to you.
Does my computer need any special settings?
Internet Explorer 5.5 and above, or Mozilla Firefox, or Netscape 4.8 and above.
Other browsers have not been tested
JavaScript and cookies need to be enabled. The bank only uses temporary cookies while processing your payment.
Are there any computer use restrictions while making a payment?
Do not use the browser's back and forward buttons.
Do not press the 'PAY' button more than once.
Once you have pressed the 'PAY' button, be patient and allow the payment to complete.
Until you reach the point where you have entered your payment card details, you may safely abandon a payment by closing your browser. After that point, please be patient and wait for your payment to complete.
Who do I contact if I have a question?
If your question relates to the service you are paying, you should use the contact details shown on the invoice, bill or notice or use the A-to-Z on this website to locate the service.
If you want to report a problem or make a comment about the Online Payments Service please email ben_rev@harrogate.gov.uk and include Online Payments Feedback in your subject.
