The Council aims to provide services which are:
- the right quality
- good value
- effective
- efficiently managed
- capable of adapting to changing needs
- designed to meet the needs of all of the
people and diverse communities we serve
- customer-centred, involving listening to
customers, complaints and comments, in a warm and friendly
manner
- in line with statutory requirements
- in line with the Council's resources
To do this we need to listen to your views and take them into
account when we plan, set standards of service and check our
performance. So we welcome your complaints, comments, suggestions
for improvement and questions.