Harrogate Borough Council
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Customer Service
The Council aims to provide services which are:
- the right quality
- good value
- effective
- efficiently managed
- capable of adapting to changing needs
- designed to meet the needs of all of the people and diverse communities we serve
- customer-centred, involving listening to customers, complaints and comments, in a warm and friendly manner
- in line with statutory requirements
- in line with the Council's resources
To do this we need to listen to your views and take them into account when we plan, set standards of service and check our performance. So we welcome your complaints, comments, suggestions for improvement and questions:
- How to Contact Us
- Our Customer Care Policy
- How to complain about Council services and staff