Harrogate Borough Council
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Service Standards
Below is a list of links to our service standards leaflets. They detail what you can expect from the service you receive from us.
If you feel that our service does not match the standards that we have set or if we could improve the service please contact us.
The leaflets on this page are available for download in Adobe pdf format.
These leaflets can be made available in paper, large print, Braille and other languages. Please contact your Neighbourhood Housing Office.
- Allocation and Housing Options (1,746K, pdf)
- Anti-Social Behaviour (892K, pdf)
- Customer Care (1,275K, pdf)
- Empty Properties (2,049K, pdf)
- Ending your tenancy (1,773K, pdf)
- Equality and Diversity (1,302K, pdf)
- Estate Management (1,475K, pdf)
- Grounds Maintenance (2,875K, pdf)
- Leaseholders (1,256K, pdf)
- New Tenants (2,240K, pdf)
- Participation and Consultation (1,839K, pdf)
- Planned Maintenance (1,682K, pdf)
- Rent Arrears Management (1,707K, pdf)
- Repairs (799K, pdf)
- Sheltered Housing (837K, pdf)