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Service Standards
Below is a list of links to our service standards leaflets. They
detail what you can expect from the service you receive from
us.
If you feel that our service does not match the standards that
we have set or if we could improve the service please contact
us.
The leaflets on this page are available for download in
Adobe pdf format.
These leaflets can be made available in paper, large print,
Braille and other languages. Please contact your Neighbourhood
Housing Office.
- Allocation
and Housing Options (1,746K, pdf)
- Anti-Social
Behaviour (892K, pdf)
- Customer
Care (1,275K, pdf)
- Empty
Properties (2,049K, pdf)
- Ending your
tenancy (1,773K, pdf)
- Equality and
Diversity (1,302K, pdf)
- Estate
Management (1,475K, pdf)
- Grounds
Maintenance (2,875K, pdf)
- Leaseholders (1,256K,
pdf)
- New Tenants (2,240K,
pdf)
- Participation
and Consultation (1,839K, pdf)
- Planned
Maintenance (1,682K, pdf)
- Rent Arrears
Management (1,707K, pdf)
- Repairs (799K, pdf)
- Sheltered
Housing (837K, pdf)