Harrogate Borough Council
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Customer Surveys
Customer Satisfaction Surveys
We aim to provide all of our customers with a high standard of customer service. To ensure that we are continuing to deliver this, we periodically carry out surveys to test customer satisfaction levels.
The tables below show the results of the most recent surveys we have carried out. These all took place at our main office at Scottsdale House. Customers who visited us with an enquiry were asked to complete a short questionnaire giving us feedback on how they rated the service they had received at Reception that day.
This is what you said about us!
Survey results 2008/09
| Questions we asked | Satisfaction% |
| Staff in the benefits office were friendly. | 100% |
| Staff treated me with respect. | 100% |
| I was confident that what the staff said was correct | 100% |
| Things were explained to me in a way I could understand. | 99% |
| I felt able to ask the questions I wanted. | 99% |
| Staff took time with my enquiry and didn't rush me | 92% |
| Overall I am satisfied with the service provided by staff in the Benefits office. | 100% |
Thank you to all of our customers who took the time to
help with our survey.
Survey results 2006/07
| Questions we asked | Satisfaction% |
| Staff in the benefits office were friendly. | 100% |
| Staff treated me with respect. | 100% |
| Things were explained to me in a way I could understand. | 98.5% |
| The Benefits office was clean and tidy. | 96% |
| Staff took time with my enquiry and didn't rush me. | 95% |
| I could talk with the person I saw in a private place. | 90% |
| I felt able to ask the questions I wanted. | 92% |
| I was attended to quickly and didn't have to wait a long time. | 94% |
| I was confident that what the staff said was correct. | 98% |
| There are enough seats in the Reception area. | 40% |
| Overall I am satisfied with the service provided by staff in the Benefits office. | 99% |
Thank you to all of our customers who took the time to help with our survey.