Harrogate Borough Council

Information Commissioner

Office of the Information Commissioner
The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: Information Commissioner
Phone: 01625 545745
Fax: 01625 524510

Harrogate Freedom of Information Contact

Contact the Freedom of Information Officer

01423 500600

Legal Services
Council Offices
Crescent Gardens
Harrogate HG1 2SG

Freedom of Information

The Harrogate Borough Council publication scheme is a list of those classes of information which the Council is making available to the public as a matter of course and is part of the Council's commitment to open government.

It is based upon the Information Commission's Model Publication Scheme and was adopted by the Council in January 2009. It has been produced by representatives of all the Council departments under the overall responsibility of the Monitoring Officer.

If you have any comments or queries about the publication scheme, please contact the Freedom of Information Officer, Legal Services, Council Offices, Crescent Gardens, Harrogate HG1 2SG, telephone 01423 556031, email foi@harrogate.gov.uk.

What is the publication scheme?

The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by the Council; it also sets out exemptions from that right, and it places a number of obligations on the Council.

One of those obligations requires the Council to adopt and maintain a publication scheme setting out the classes of information which the public can look at, the manner in which we intend to make the information available, and whether a charge will be made for the information.

The purpose of the scheme is to ensure that as much information as possible is available as a matter of course without the need for specific requests under the Freedom of Information Act.

What is not included?

The publication scheme does not include personal information falling under the Data Protection Act 1998. However, under that Act, individuals already have rights of access to information about themselves held by the Council.

Some of the classes of information in the new scheme exclude 'exempt' information, This means exempt under Schedule 12A to the Local Government Act 1972 or exempt under sections 21 to 44 of the Freedom of Information Act 2000. In each case 'exempt' means that the information will be kept confidential until it is released by the Council under the review procedure for exempt information required by the Council's Constitution.

How is it published?

All information included in the publication scheme is available during normal office hours to look at on paper at the particular Council office named against each class of information. Most of the information, however, is also published on this website, www.harrogate.gov.uk.

Free access to our website is available from the public libraries at Bilton, Boroughbridge, Harrogate, Knaresborough, Masham, Pateley Bridge, Ripon and Starbeck.

Is the information free and easily accessible?

Most of the information may be looked at without payment. However you may have to make an appointment or pay for certain publications, or pay for information if you want to take copies away. You may also be required to pay a fee for written confirmation of information contained within a public register.

The publication scheme and documents in it are available in the first language of the district, namely English. If you have any difficulty with English, or if you require large print or otherwise need particular assistance, please contact the Customer Services Unit at the Council Offices, Crescent Gardens, Harrogate, telephone 0845 300 6091.

How well does the publication scheme work?

We have tried to put the classes of information into a structure that makes it easy for you to find the information you want. If you have any comments about what else might be included in the publication scheme, or about its ease of use, please contact the Freedom of Information Officer at the address above.

We are keeping the scheme under review and hope to add further classes of information to it in due course.

Customer Services

You may wish to contact our Customer Services Unit to help you locate the information you require. CustomerServices@harrogate.gov.uk

Contact us

You can get in touch with us online, by email, phone, fax, write to us or visit in person.

Contact us online

Online: Feedback Form

Email: CustomerServices@harrogate.gov.uk

Contact us by phone

0845 300 6091 (Customer Services)	08457 089 190 (Emergency calls out of office hours
01423 500 600 (Switchboard)	01423 556 543 (Textphone)
Office Hours: 8.30 till 5.00 (4.30 on Friday)	01423 556 100 (Fax)

If you have difficulty contacting us

We can provide translations of forms and documents in Braille or large type on request. Contact Customer Services at the Council Offices, Crescent Gardens, Harrogate, Telephone 0845 300 6091.

If English is not your first language, we have a translation service for you to use.

Contact us in person

Main Offices

Office	Address	Map	Weekday Hours
Crescent Gardens	Council Offices Crescent Gardens Harrogate North Yorkshire, HG1 2SG	Map to Crescent Gardens	8.30am - 5.15pm (4.45pm on Friday)
Knapping Mount	West Grove Road Harrogate HG1 2AE	Map to Knapping Mount	8.30am - 4.30pm
Scottsdale House	Springfield Avenue Harrogate HG1 2SD	Map to Scottsdale House	8.30am - 4.30pm
Springfield House	Kings Road Harrogate HG1 5NX	Map to Springfield House	9.00am - 5.15pm (4.45pm on Friday)
Victoria Park House	18 Victoria Avenue Harrogate HG1 5QY	Map to Victoria Park House	9.00am - 4.00pm (3.00pm on Monday)
Victoria Car Park	Concessionary Fares & Parking Shop, Level 10 East Parade Harrogate, HG1 5LQ	Map to Victoria Car Park	10.00am - 12.30pm and 1.00pm 4.00pm Wednesday to Friday Concessionary Fares. 9.00am 4.00pm Monday to Friday Parking Shop

Neighbourhood Offices

All links open in new windows apart from Kennion Road and Ripon housing offices.

Boroughbridge Community Office - 1 Hall Square, Boroughbridge, YO51 9AN.

Telephone: 01423 322956. Map

Bilton Housing Office - 2/4 Albany Avenue, Harrogate, HG1 4NH.

Telephone: 01423 556808. Map

Kennion Road Housing Office - 3/15 Kennion Road, Harrogate, HG2 7QY.

Telephone: 01423 556868. Map

Knaresborough House - Knaresborough, HG5 0HW. Tel..... 01423 86400. Map

Mashamshire Community Office - Little Market Place, Masham, HG4 4DY.

Telephone: 01765 680200. Map

Nidderdale Partnership Office - King Street, Pateley Bridge,, HG3 5LE.

Telephone: 01423 714953. Map

Ripon Housing Office - Town Hall, Market Place, Ripon, HG4 1BZ.

Telephone: 01765 605481. Map

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