What do we investigate?
||Complaints about excessive noise are investigated by officers who can take action if the noise is considered to be a statutory nuisance.|
We can investigate the following types of noise:
- Neighbourhood noise (burglar alarm)
- Commercial and Industrial noise (e.g. noisy machinery and equipment, pubs, clubs)
- Barking dogs
- Construction sites (e.g. building operations, music)
- Equipment or vehicles in the street (e.g. car alarms, loud speakers)
What is not a statutory noise nuisance?
The following are not statutory noise nuisances:
- A one off party
- Neighbours arguing
- A lawnmower used during the day
- A baby crying or dogs barking occasionally
We do not deal with aircraft noise, you should either contact the MOD for Military Aircraft on 0207 2186020 or the Civil Aviation Authority for civil aircraft on 0207 4536524.
What happens if we investigate a complaint?
Information on what we do when we investigate a complaint can be found in our "what we do about your noise complaint" guidance.
Construction noise is expected with the development of a site. To minimise disturbance, work should be carried out between the hours of 08:00 to 18:00 Monday - Friday and 08:00 and 13:00 hours on Saturdays.
No work should be conducted on Sundays or Bank Holidays.
Pub and clubs have noise conditions in their licences and action will be taken if they operate outside of their licensing conditions.
Low Frequency Noise
Please note that the previously available Low Frequency Noise Helpline detailed in this article has ceased due to limited resources, however the organisation still exists as 'Low Frequency Noise Sufferers Help' with assistance and guidance available via the following website relating to Low frequency noise