We aim to ensure that our website can be used as effectively and easily as possible by all users.

Our site is tested regularly by Sitemorse, an independent benchmark service, and we constantly maintain Web Accessibility Initiative level 2 (AA).

The website is designed to be used by all browsers and devices.

Our commitment is to continually improve the website and meet legislation and guidelines.

Contact and feedback

We are committed to improving levels of accessibility. If you experience problems accessing the website please contact the web@harrogate.gov.uk and we will try to help.

Downloading and opening documents

Most of our downloadable documents are in Portable Document Format (PDF) and can be read through the free Adobe Acrobat Reader.


If you have trouble reading text online you can use the ReadSpeaker tool to have the text read out loud to you. It is really simple to use and you don’t have to download anything.

For more information please visit ReadSpeaker's text to speech website.

Blind and partially sighted users can obtain information on viewing pdf documents by visiting the Adobe access website.

Useful website

The Ability Net website explains the many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

Plain English

We aim to use plain language and avoid unnecessary jargon and acronyms on this website. There are pages or documents, such as planning documents or council reports, where complex or technical language is often necessary and used.

We follow plain English guidelines to try and make the content of the website as clear as possible.