Coronavirus information for residents

Tier 2 restrictions for the Harrogate district

Our district is in Tier 2 ("high alert") restrictions until further notice.

The gov.uk website has the detail on what this means for you.

The government has also outlined the rules on Christmas visits to friends, family and loved ones between 23 and 27 December.

Customer services

From 3 December, our customer services centre at civic centre in Harrogate will be open to personal visitors.

Please make sure you book an appointment in advance. Give our customer services team a call on 01423 500600 to check availability before making your travel arrangements.

Appointments are available between 8.30am and 5pm Monday to Thursday and between 8.30am and 4.30pm on Fridays.

You can also send us a message or an email to [email protected]

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Get the latest news from us

For the latest information about the coronavirus, please sign up to our Residents' News newsletter.

Help if you are clinically extremely vulnerable

If you have been declared clinically extremely vulnerable and can't get help from family or friends, you should register for assistance with things like getting food and prescriptions.

Support available in the community

If you are unable to call on assistance from your family, friends or neighbours, you should contact one of the six community support hubs across the district:

Harrogate and surrounding villages: Monday to Friday 9am to 4pm. 01423 813096 or [email protected]

Boroughbridge and surrounding villages: Monday to Friday 9am to 1pm. 01423 324504 or [email protected]

Knaresborough and surrounding villages: Monday to Sunday 8am to 8pm. 07593 882340 or [email protected]

Ripon and surrounding villages: Monday to Friday 9am to 4pm. 01765 603631 or [email protected]

Masham and surrounding villages: Monday to Friday 10am to 3pm. 01765 680200 or [email protected]

Pateley Bridge, surrounding villages and the Nidderdale Valley: Monday to Friday 10am to 4pm and Saturday 10am to 1pm. 01423 714953 or [email protected]

If you are shielding because you have underlying health conditions , you need to take extra care to protect yourself from the coronavirus. Stay at home as much as possible. Only go outside for exercise. Do not visit someone else's home.

For out of hours emergencies contact North Yorkshire County Council on 01609 780780 or our emergency team on 01423 500600.

Foodbanks across the district

Our local food providers are here to help you and your family if you find yourself in need of food. They can provide you with food parcels including basic provisions and some provide cooked meals or a combination of both.

Please contact your nearest provider to find out how they can help you. All enquiries are dealt with in strict confidence:

Harrogate and Knaresborough Foodbank
07885 529864 or [email protected]

Ripon, Boroughbridge and Masham Foodbank
07486 458963 or [email protected]

Nidderdale Foodbank
01423 714953, 07792 419982 or [email protected]

Resurrected Bites (across the district)
01423 593937 or [email protected]

Harrogate St Peters Church
Breakfast take away: Monday to Saturday 8.15am to 8.45am
Hot meal: Monday to Saturday 4pm to 4.55pm
Hot meal takeaway: Sunday at 1pm
[email protected]

Harrogate Supporting Older People
Food, essential items and single portion fresh meals (not just for older people) delivered to Harrogate, Knaresborough and villages.
07535 508043 or [email protected]

Boroughbridge and district Community Care
Food, essential items and hot cooked meals delivered to Boroughbridge and surrounding villages
01423 324504 or [email protected]

If you are in a position to support one of the district’s food providers, donations will be much appreciated.

Financial and wellbeing support

If your financial situation has changed as a result of Covid-19, you may need support with household payments, debts or living costs.

Help is available across the district.

If you are on a low income, cannot work from home and are required to self-isolate after a positive coronavirus test, (or because you have been in close contact with someone who has) extra financial help is available.

Taking care of your mind as well as your body is also really important while you're at home because of the coronavirus.

The mental health charity, Mind has useful advice on its website.

Claiming benefits, rent and council tax

If your income has changed as a result of the coronavirus pandemic, and you are concerned about paying your rent or council tax, we can help.

If you already receive council tax support, or housing benefit, please let us know about any income changes you have so we can make sure we are paying you your correct entitlement.

Please give us a call on 01423 500600 or make an enquiry online.

Advice for community groups

If you are a community group or voluntary organisation planning to resume your activities, help is available.

Advice includes the steps you will need to take, how to complete a risk assessment and preparing your facility for reopening.

How the coronavirus is affecting our services

We're working hard to make sure we continue to provide the local services we know you value and appreciate.

Inevitably, some of the things we do are impacted.

Not all of our services are operating normally, some facilities are unavailable, and activities are not taking place.