Coronavirus information for residents

We have now moved to Step 4 of the government's roadmap. For the latest information on what you can and can't do please visit the gov.uk website.

Despite the latest relaxation of the rules, Covid-19 has not gone away. Please remain cautious and act carefully. If you have Covid-19 symptoms you should get a test. If you have tested positive or are contacted by the NHS Test and Trace app then you must isolate.

The NHS Covid-19 app is available for download from the Apple App Store or Google Play store.

The North Yorkshire County Council website has the latest information on how the virus is affecting our district.

Coronavirus vaccination programme

The rollout of the Covid-19 vaccine is being run nationally by the health service. Find out more on the NHS website.

Customer services

Our customer services centre in Harrogate is open for pre-booked face-to-face appointments.

Please call us on 01423 500600 to arrange to come in and see us. You can also send us a message or send an email to customerservices@harrogate.gov.uk

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Get the latest news from us

For the latest information about the coronavirus, please sign up for our Residents' News newsletter.

Support if you are affected by the coronavirus

There is lots of support available if you are struggling as a result of Covid-19, from financial advice to help if you have to self isolate.

Support available in the community

If you are unable to call on assistance from your family, friends or neighbours, you should contact one of the six community support hubs across the district:

Harrogate and surrounding villages: Monday to Friday 9am to 4pm. 01423 813096 or help@hadca.org.uk

Boroughbridge and surrounding villages: Monday to Friday 9am to 1pm. 01423 324504 or boroughbridgecommunitycare@gmail.com

Knaresborough and surrounding villages: Monday to Sunday 8am to 8pm. 07593 882340 or info@knaresboroughconnectors.org.uk

Ripon and surrounding villages: Monday to Friday 9am to 4pm. 01765 603631 or reception@riponcommunityhouse.co.uk

Masham and surrounding villages: Monday to Friday 10am to 3pm. 01765 680200 or info@visitmasham.com

Pateley Bridge, surrounding villages and the Nidderdale Valley: Monday to Friday 10am to 4pm and Saturday 10am to 1pm. 01423 714953 or admin@nidderdaleplus.org.uk

For out of hours emergencies contact North Yorkshire County Council on 01609 780780 or our emergency team on 01423 500600.

Foodbanks across the district

Our local food providers are here to help you and your family if you find yourself in need of food. They can provide you with food parcels including basic provisions and some provide cooked meals or a combination of both.

Please contact your nearest provider to find out how they can help you. All enquiries are dealt with in strict confidence:

Harrogate, Starbeck and Knaresborough Foodbank
info@harrogatedistrict.foodbank.org.uk

Ripon, Boroughbridge and Masham Foodbank
foodsupport@riponcommunityhouse.co.uk

Nidderdale Foodbank
01423 714953, 07792 419982 or admin@nidderdaleplus.org.uk

Harrogate St Peters Church
Breakfast take away: Monday to Saturday 8.15am to 8.45am
Hot meal: Monday to Saturday 4.30pm to 4.50pm
Hot meal takeaway: Sunday at 1pm
stpeterschurchhgtoffice@gmail.com

Harrogate Supporting Older People
Food, essential items and single portion fresh meals (not just for older people) delivered to Harrogate, Knaresborough and villages.
07535 508043 or team@supportingolderpeople.org.uk

Boroughbridge and district Community Care
Food, essential items and hot cooked meals delivered to Boroughbridge and surrounding villages
01423 324504 or boroughbridgecommunitycare@gmail.com

If you are in a position to support one of the district's food providers, donations will be much appreciated.

Our local clothing and furniture banks are here to offer free, good quality previously owned clothes and furniture to anyone in need

Harrogate Clothes Bank
01423 589148 or HarrogateClothes@gmail.com

The Village (clothes and equipment for pregnancy, baby and infants 0-6 years) hello@thevillageharrogate.co.uk

Canaan Warehouse (furniture) briananderson53@outlook.com

Financial and wellbeing support

If your financial situation has changed as a result of Covid-19, you may need support with household payments, debts or living costs.

Help is available across the district.

If you are on a low income, cannot work from home and are required to self-isolate after a positive coronavirus test, (or because you have been in close contact with someone who has) extra financial help is available.

Taking care of your mind as well as your body is also really important while you're at home because of the coronavirus.

The mental health charity, Mind has useful advice on its website.

Claiming benefits, rent and council tax

If your income has changed as a result of the coronavirus pandemic, and you are concerned about paying your rent or council tax, we can help.

  • you can apply to have your council tax reduced
  • if you are of pension age and need help to pay your rent, you can apply for housing benefit
  • if you receive housing benefit or the housing element of Universal Credit and you are struggling to pay the remainder of your rent, we may be able to give you a temporary, extra rent top up from our discretionary housing payment fund
  • if you are working age and need help with your rent or day to day living costs, you can claim Universal Credit and/or Job Seekers Allowance direct from the Department of Work and Pensions
  • if you're having difficulties paying your council tax, please contact us straight away. We can discuss the options available, such as alternative payment arrangements and will do our best to help

If you already receive council tax support or housing benefit, please let us know about any income changes you have so we can make sure we are paying you your correct entitlement.

Please give us a call on 01423 500600 or make an enquiry online.

Advice for community groups

If you are a community group or voluntary organisation planning to resume your activities, help is available.

Advice includes the steps you will need to take, how to complete a risk assessment and preparing your facility for reopening.

How the coronavirus is affecting our services

Not all of our services are operating normally, some facilities are unavailable, and activities are not taking place.

We're working hard to bring back all the local services we know you value and appreciate. Thank you for bearing with us.