Harrogate district - get digital

Technology is evolving all the time but keeping pace can be a challenge.

It has changed the way you can keep in touch and how you access our services.

We know lots of people like new gadgets, but for some, the move to online and doing things digitally is a worry. It can leave some people feeling isolated or vulnerable.

Across the district, we are aware that there is still a significant percentage of our residents who don't have digital skills.

That's why we are working with partner organisations to do more to ensure everyone across the district is comfortable with all the digital tools now available.

Our ambition is to assist anyone who isn't currently able to take full advantage of technology, because of a lack of confidence or skills.

This project is all about helping our residents 'get digital'.

Report findings - digital inclusion across the Harrogate district

We are working with the Citizens Online to improve residents' basic digital skills and confidence to access online opportunities and services across the district.

This report has been produced by Citizens Online to provide a comprehensive analysis of digital inclusion issues within Harrogate district.

Digital inclusion across the Harrogate district - Citizens Online findings and recommendations

Do you need help with your digital skills or would you like to help others improve their skills?

Digital skills are needed for a range a devices including: computers, tablets, laptops and smartphones.

Help with digital skills

Do you or does someone you know need help using technology or want to build confidence to do more online? If so please call 0808 196 5883 and leave a message. One of the team of trained digital champions will call you back and offer friendly, patient support over the phone. For more information please visit www.citizensonline.org.uk

Make a difference - become a digital champion

We are recruiting digital champions across the district. As a digital champion you will be part of a wider digital champion network with access to a learning platform with a range of online courses to help you develop your personal digital skills and confidence and the essential techniques to engage others.

You do not need to be an IT expert for this role.

All champions will have access to 20 free courses and over 400 digital help sheets, from setting up to an email account, scamming and internet security to applying for a job online. Courses are CPD accredited and include easy to follow session plans to enable the champions to assist local residents.

There is also an online community for champions so they can compare notes with other champions and getting advice from a moderator as well as a page to record how many residents have been assisted.

If you are interested in becoming a digital champion please register your interest by emailing engagement@harrogate.gov.uk

Digital champions poster

Location of free computer access in the Harrogate district

There are a number of locations across the Harrogate district that have public access computers.

Please note due to lockdown restrictions access to public computers is limited, please check before making a wasted journey.

Location of computers