Contacting us

Customer services

Our customer services centre in Harrogate has reopened for pre-booked appointments.

Please call our friendly team on 01423 500600 to make arrangements if you need to come in and see us.

Alternatively, you can send us a message or send an email

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Get the latest news from us

For the latest information about the coronavirus, please sign up to our Residents' News newsletter.

Sign up for alerts

Sign up to our text and email alerts which will notify you directly about changes to bank holiday collections. Residents can sign up to the service at or by calling 01423 500600.

Are you getting the service you deserve?

At Harrogate Borough Council we pride ourselves on providing you with great service and want to ensure our services offer good value for money. Please take a couple of minutes to complete our survey and let us know what you think.

Customer satisfaction survey

Opening times

  Telephony Face to face at the civic centre
Monday 9am until 5pm 9am until 4.30pm
Tuesday 9am until 5pm 9am until 4.30pm
Wednesday 9.30am until 5pm 9.30am until 4.30pm
Thursday 9am until 5pm 9am until 4.30pm
Friday 9am until 4.30pm 9am until 4.30pm

01423 500600 during office hours


The out of hours emergency number is 01423 556300. The emergency number is only for genuine emergencies relating to council services.

The council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Our customer service centre is at civic centre, St Lukes Avenue, Harrogate HG1 2AE.

Upcoming bank holidays

The next bank holiday is Friday 7 April Good Friday.

Friday 7 April Good Friday
Monday 10 April Easter Monday
Monday 1 May Early May bank holiday
Monday 8 May Bank holiday for the coronation of King Charles III
Monday 29 May Spring bank holiday
Monday 28 August Summer bank holiday
Monday 25 December Christmas Day
Tuesday 26 December Boxing Day

If a bank holiday is on a weekend, a 'substitute' weekday becomes a bank holiday, normally the following Monday.