Customer services

From 3 December, our customer services centre at civic centre in Harrogate will be open to personal visitors.

Please make sure you book an appointment in advance. Give our customer services team a call on 01423 500600 to check availability before making your travel arrangements.

Appointments are available between 8.30am and 5pm Monday to Thursday and between 8.30am and 4.30pm on Fridays.

You can also send us a message or an email to [email protected]

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Further information for residents and businesses can be found by visiting www.harrogate.gov.uk/covid19

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Online

You can report something in the Harrogate district, order services, pay for things and find information quickly and easily on this website.

Contact us online Report it online 

You can give us feedback on our customer service and also the website.

Phone

01423 500600 during office hours.

8.30am until 5pm Monday to Thursday and 8.30am until 4.30pm on Fridays.

The out of hours emergency number is 01423 556300. The emergency number is only for genuine emergencies relating to council services.

The council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

In person

Our customer service centre is at civic centre, St Lukes Avenue, Harrogate HG1 2AE.

8.30am until 5pm Monday to Thursday and 8.30am until 4.30pm on Fridays.

The civic centre is closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

How to find us

  • by foot - the civic centre is a 15 minute walk from Harrogate town centre. Follow Kings Road past Harrogate Convention Centre towards Grove Road. The entrance will be signposted when you reach Coppice Drive
  • by car - there is limited customer parking available (accessed from St Lukes Avenue) or disc parking is available on Kings Road
  • by bus - the 2A and 2B Harrogate bus station to Bilton buses stop on Kings Road at St Lukes Avenue (outbound) and Franklin Mount (inbound)

Map

Information on parking

Services provided at the civic centre

  • benefits (housing benefit and council tax reduction scheme)
  • business rates
  • council tax
  • electoral services
  • housing advice and assistance
  • homelessness
  • licensing (by appointment only, please email [email protected])
  • parking permits
  • payments
  • planning enquiries (by appointment only, please call 01423 500600)
  • taxi (by appointment only, please call 01423 556755 / 556765)
  • general enquiries

The postal address for the civic centre is Harrogate Borough Council, PO Box 787, Harrogate HG1 9RW

Community House, Allhallowgate, Ripon

The following surgeries are available. Please call 01423 500600 to make an appointment.

  • benefits: Tuesday 9am until 3pm
  • council tax and business rates: first and third Thursday every month from 9am until 1pm
  • taxis: please call Hackney Carriage and Private Hire office on 01423 556755 / 556765 for details
  • housing tenancy advice: by appointment only, please call Ripon Housing Office on 01423 500600

The team at Community House are also able to help with a limited number of queries Monday to Friday 9am until 3pm.

Payments for housing rent and council tax can now be made at any PayPoint or Post Office. You will need to take your bill or rent card to be able to do this.

Other council offices

Victoria Car Park, East Parade, Harrogate HG1 5LQ
Opening times - Victoria Long Stay Multi Storey car park

Services provided - Victoria car park season tickets from parking shop; Shopmobility

Customer service points

For general enquiries and information on our services.

Boroughbridge Community Office
1 Hall Square, Boroughbridge, YO51 9AN
01423 322956

Knaresborough Library
Market Place, Knaresborough, HG5 8AG
01609 533610

Mashamshire Community Office
Little Market Place, Masham, HG4 4DY
01765 680200

Nidderdale Plus Partnership Office
Stations Square, King Street, Pateley Bridge HG3 5AT
01423 714953