Contacting us

National lockdown in force

New national lockdown regulations are in force in England until 2 December. Find out what this means for you on the government website .

Our swimming pools, leisure centres, Brimhams gyms, community centres, the Royal Pump Room Museum and tourist information centres will be closed until further notice. We are no longer able to accept personal visitors to civic centre in Harrogate.

However, our customer services team is still available by phone on 01423 500600 from 8.30am until 5pm Monday to Thursday and 8.30am until 4.30pm on Fridays.

You can also send us a message or an email to [email protected]

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Further information for residents and businesses can be found by visiting www.harrogate.gov.uk/covid19

Get the latest news from us

For the latest information about the coronavirus, please sign up to our Residents' News newsletter.

Sign up for alerts

Sign up to our text and email alerts which will notify you directly about changes to bank holiday collections. Residents can sign up to the service at my.harrogate.gov.uk or by calling 01423 500600.

Are you getting the service you deserve?

At Harrogate Borough Council we pride ourselves on providing you with great service and want to ensure our services offer good value for money. Please take a couple of minutes to complete our survey and let us know what you think.

Customer satisfaction survey

Opening times

8:30am to 5pm Monday to Thursday
8:30am to 4:30pm on Fridays

01423 500600 during office hours

The out of hours emergency number is 01423 556300. The emergency number is only for genuine emergencies relating to council services.

The council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Our Customer Service Centre is at Civic Centre, St Lukes Avenue, Harrogate HG1 2AE.

Upcoming bank holidays

2020
Friday 25 December Christmas Day
Monday 28 December Boxing Day (substitute day)

2021
Friday 1 January New Year's Day
Friday 2 April Good Friday
Monday 5 April Easter Monday
Monday 3 May Early May bank holiday
Monday 31 May Spring bank holiday
Monday 30 August Summer bank holiday
Monday 27 December Christmas Day (substitute day)
Tuesday 28 December Boxing Day (substitute day)

If a bank holiday is on a weekend, a 'substitute' weekday becomes a bank holiday, normally the following Monday.