Housing local standards

At Harrogate Borough Council we are always looking for ways to improve services for customers. Our housing local standards are short documents which

  • explain the standard of service we are aiming to provide
  • describe what you, as our customer, can expect from us and
  • let you know what we need you to do to help us make sure our services run as they should

There are 18 standards

Anti-social behaviour
Ending your tenancy
Equality and diversity
Housing allocations
Housing options
Independent living service
Neighbourhood and communities
New tenants
Property services - in house customer care
Property services
Property services - repair and maintenance
Rent arrears
Right to buy
Temporary accommodation
Tenant and leaseholder involvement