Housing local standards

At Harrogate Borough Council we are always looking for ways to improve services for customers. Our housing local standards are short documents which

  • explain the standard of service we are aiming to provide
  • describe what you, as our customer, can expect from us and
  • let you know what we need you to do to help us make sure our services run as they should

There are 17 standards which were reviewed and updated during 2018.

Anti-social behaviour
Ending your tenancy
Equality and diversity
Grounds maintenance
Housing allocations
Housing options
Independent living service
Neighbourhood and communities
New tenants
Property services - in house customer care
Property services standards - repair and maintenance
Rent arrears
Right to buy
Temporary accommodation
Tenant and leaseholder involvement