Pest control

Due to the coronavirus pandemic we are not able to offer our normal level of service. We can take bookings for pest treatments that are outside of the property or, if inside a property, are an emergency only. Please contact customer services on 01423 500600 if you need to make a booking.

We deal with a range of problems quickly and efficiently using fully qualified officers.

Appointments and treatments

We aim to make an appointment within two working days but it may take longer in the busy summer months. We don't have an emergency out of hours service but treatments for wasps affecting schools, disabled people or people with allergic reactions will be treated urgently in normal office hours.

Treatments usually require between one and four visits.

Pests we treat

  • wasps
  • rats and mice
  • fleas, bed bugs and insects
  • ants
  • grey squirrels

If you are suffering from rats or mice caused by someone else, please email us at [email protected] or call us on 01423 500600, as we will investigate the source of the rodent problem and may be able to help.

Prices are available on enquiry. If upon a site visit, no treatment is needed a call out fee will still be charged.

Wasp nests are usually dealt with by a single treatment by spraying the entrance of the nest.

Rats and mice
Treatments are usually spread over a month to six weeks. During this time, the pest control officer will make enough visits to complete the treatment. Usually they'll need access to the property so a key holder needs to be present. A risk assessment will decide which treatment is used and it can be affected by the presence of children or pets. We will clarify which pest you have during your treatment.

Fleas and insects
If you can't identify the insect causing the infestation, you can ask a pest control officer to phone you. They might be able to identify the insect over the phone or arrange to inspect a specimen in a sealed jar. Advice over the phone is free, but there's a call out charge if the officer visits but delivers no treatment.

Bed Bugs
The cost for treating bed bugs will depend on how many rooms require treatment. There's no concessionary charge for bed bug treatments.

Bees aren't generally regarded as pests. If a swarm of honey bees is a nuisance, we'll try to put you in touch with a local beekeeper, who may take them away. Harrogate and Ripon Beekeepers Association website has more information on honey bees.

A treatment can be provided for ants, but complete extermination can't be guaranteed.

Red squirrels are a protected species and therefore not considered to be a nuisance or a pest. Grey squirrels can be treated, but only if found inside buildings, usually the loft space. The pest control officer will advise you on your options.


Sometimes, treatments need to be reapplied to fully get rid of a pest, and new pests sometimes take over the space left empty by the eradicated pest. Our officers will decide whether the return of a pest is the same one requiring a retreatment, which is free, or a new pest infestation needing a new treatment, which will have to be paid for.

Please contact us on 01423 500600.

Do you need a pest control contract?

Contracts are available to both businesses and domestic customers who have regular pest problems. Please call 01423 500600 to speak to a pest control officer about your requirements.

Pests we don't treat

  • badgers (protected species)
  • bats (protected species)
  • birds (including pigeons)
  • feral cats
  • foxes
  • moles
  • personal infestations (such as body lice - see your GP)
  • rabbits
  • woodworm (get a commercial treatment)

Report a rodent sighting

If you spot a rodent on your own or somebody else's property, contact our environmental protection team on 01423 500600 or email [email protected]. We can investigate the source of the rodent problem and may be able to help.

We have the power to make sure that people deal with rodents, such as rats and mice, in or on their property.

Please provide details of where and when you saw the rodent.

Other animal nuisances include:

  • dead animals - large mammals (bigger than cats) will be removed from public land and streets
  • bird flu - if you find five or more dead wild birds in the same place, read government guidelines and call the DEFRA helpline on 0345 933 5577
  • dog fouling - this is a health risk and we respond to reports from the public
  • stray dogs - we collect the dog and return it to its owner; kennel fees will be charged

By law, residents have a duty to keep their own property free of pests.

Book and pay for pest control treatments

Environmental protection enquiries and issues