Customer information

Our garden waste collection service is not currently available to all households in the district, but we would like everyone to be able to use it if they would like to. The only way we can do this is to make it optional and for those who wish to use it charge an annual subscription.

If you already have a garden waste wheeled bin you will continue to receive free garden waste collections until the 23 June 2017. You will then be offered the new opt-in subscription service and a letter will be sent to you by mid-May with details of the changes and subscription instructions.

In 2018 the service will be offered to everyone in the district and anyone who doesn't already have a garden waste bin will be given one if they opt in. Some properties may be excluded due to access problems but will be offered a green sack service at a comparable rate, instead.

These changes do not affect your other waste collection services.

Currently the scheme covers about 43,000 properties in the district. At present the garden waste collection (brown lidded bins) is on the same day as the kerbside recycling scheme. Your bin is emptied every two weeks; please leave it outside your property (at kerbside) with the lid shut by 7am on your collection day.

You can check when your next collection is due.

If you do not live in an area currently served by the garden waste wheelie bin scheme, see our page on garden waste sacks.

Please put the following items into your brown lidded garden waste wheelie bin (please note these items must not be included in your black wheeled bin otherwise your bin may not be emptied):

  • hedge cuttings
  • twigs and small branches
  • grass cuttings
  • leaves
  • cut flowers
  • prunings
  • plants
  • Christmas trees (which can also be taken to the household waste recycling centres)

Please do not include:

  • garden waste in plastic bags or sacks
  • pet or kitchen waste
  • bricks/rubble
  • plant pots
  • plastic (this can be recycled in your black boxes except for dark plastics)
  • soil, turf, compost
  • large branches
  • paper, cardboard (these can be recycled using your blue bags)
  • cans, glass (recycle these in your black boxes)
  • Japanese knotweed

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Page last updated 30/03/2017