Has your household non-recyclable waste/garden waste wheelie bin, recycling boxes or bags been damaged or gone missing? To request a new or replacement bin, box or bag please complete the online enquiries form below or contact the customer service centre on 01423 500600.

Order black box/blue bag Order a replacement bin


We've had to make changes to the way we deal with requests for new or replacement recycling bags and boxes.

Blue bags

Supply issues means deliveries are taking up to one month. Thank you for your patience.

Black boxes

Deliveries will only be made to households with assisted collections.

You are welcome to collect a new box from our depot at Claro Road in Harrogate. Collections can be made from 7am to 4pm, Monday to Friday and are limited to two boxes per household. Please follow the signs to the collection point at the main office block.

The usual collection points at civic centre and in Ripon are closed.

You may have to pay for an excessive number of replacements although each case will be looked at individually. The list below shows the cost for this:

  • kerbside recycling box (collect) - £9.50
  • blue recycling bag (posted) - free

To order please complete the online form below or call the customer services centre on 01423 500600.

Order black box/blue bag Order a replacement bin

Enquiries form

Page last updated 20/07/2020