We are keen to encourage recycling so if you find your boxes and/or bags have been damaged or have gone missing they will be replaced free of charge just contact our Customer Services Centre on 01423 500600. You can also contact us if you find you run out of space in your recycling box as we are happy to provide more to encourage recycling.

You may have to pay for an excessive number of replacements although each case will be looked at individually. The list below shows the cost for this:

  • kerbside recycling box (collect) - £8.80
  • kerbside recycling box (delivered) - £9.60
  • blue recycling bag (posted) - free

If you find your recycling blows about your garden between collections you can buy a lid to prevent this, however please do not present your box with the lid on:

  • kerbside recycling box lid (collect) - £4.80
  • kerbside recycling box lid (delivered) - £5.60

To order, call Customer Services on 01423 500600.

You can arrange to collect the items from

  • Harrogate Customer Service Centre, Civic Centre, St Luke's Mount (off King's Road), Harrogate HG1 2AE. Monday to Thursday 8.30am-5pm, and Friday 8.30am-4.30pm
  • Ripon Customer Service Centre, Ripon Town Hall, Market Place, Ripon, HG4 1BZ. Monday to Thursday 8.30am-4.45pm, and Friday 8.30am-4.15pm

You can also request a new, replacement or additional bins/box or bag by completing the enquiries form below.

Enquiries form

Page last updated 02/12/2017