Has your household non-recyclable waste/garden waste wheelie bin, recycling boxes or bags been damaged or gone missing? To request a new or replacement bin, box or bag please complete the online enquiries form below or contact the Customer Services Centre on 01423 500600.

Order black box/blue bag Order a replacement bin


We are keen to encourage recycling so if you find yourself running out of space in your recycling boxes and/or bags we are happy to provide more free of charge to encourage recycling.

You can arrange to collect the items from

  • Harrogate Customer Service Centre, Civic Centre, St Lukes Avenue, Harrogate HG1 2AE. Monday to Thursday 8.30am-5pm, and Friday 8.30am-4.30pm
  • Ripon Customer Service Centre, Ripon Town Hall, Market Place, Ripon, HG4 1BZ. Monday to Thursday 8.30am-4.45pm, and Friday 8.30am-4.15pm

You may have to pay for an excessive number of replacements although each case will be looked at individually. The list below shows the cost for this:

  • kerbside recycling box (collect) - £9.17
  • kerbside recycling box (delivered) - £10.00
  • blue recycling bag (posted) - free

If you find your recycling blows about your garden between collections you can buy a lid to prevent this, however please do not present your box with the lid on:

  • kerbside recycling box lid (collect) - £4.92
  • kerbside recycling box lid (delivered) - £5.75

To order please complete the online form below or call the Customer Services Centre on 01423 500600.

Order black box/blue bag Order a replacement bin

Enquiries form

Page last updated 21/06/2018