Look out for a special survey we are posting to all council tenants and leaseholders to find out how satisfied you are with your home and the services you receive from us. Please return the survey by 15 February or complete an online version by going to www.surveyreplies.org/harrogate. You will need your own password to complete the survey online. You will find this in the covering letter which we are sending along with the paper copy of the questionnaire. There is a chance to win £100 in shopping vouchers and all your answers will be used to help improve our services.
If you buy a council flat or maisonette from us through the right to buy scheme, or from a previous owner, you become a leaseholder.
This means you've bought a leasehold interest in your home and we own the freehold. Your lease is a legal document and sets out the rights and responsibilities of both parties, including your responsibility to repair and maintain the property and pay the service charges.
You can find out more about leaseholder rights and responsibilities in our leaseholder handbook.
To find out more on how we operate services for leaseholders, and to meet the staff responsible for providing the services, please contact Tenancy Services on 01423 500600.
Leaseholders can have a say in housing matters that affect them, such as service charges and communal areas, by joining the leasehold panel, which meets annually with senior managers. Find out more about how you can become involved.
Ways to pay your service charge
If you are a leaseholder there are four easy ways to pay your service charges. Please remember to have your payment reference number and debit card details ready.
- Automated telephone - please ring 01423 556174 (24 hours). When prompted, select 'Pay council house rent'
- Online - please follow the instructions below:
From the drop down menu against 'please select … under 'Type of payment’, select 'Council house rent'
Type in your 10 digit payment reference in the box under 'Rent reference
Type in the amount you wish to pay in the box under 'Amount to pay
Click on 'Add'
Follow the screen prompts to make your payment
- Direct from your bank - payment should be made to sort code 62-31-10, bank account number: 00000000, giving your payment reference number as the reference name
- Direct debit - this enables us to collect monthly instalments direct from your bank account. Download a copy of the direct debit form, complete and sign this and post to Income Management, Harrogate Borough Council, PO Box 787, Harrogate, HG1 9RW
Page last updated 14/01/2019