Updated 4 July at 8.30am
The national response to the coronavirus pandemic is being led by the government.
For the latest information and guidance, please visit www.gov.uk. This is where you will find regularly updated advice on what you can and can't do as a result of the easing of some lockdown restrictions. For health information, please visit the NHS 111 website.
Support if you are vulnerable or self-isolating
If you're self-isolating, you may need some extra help with things like shopping, looking after pets or simply keeping in touch with others. If you can, please contact family, friends or neighbours and ask for their support in the first instance. If you do need help, contact one of the six community support hubs across the district:
Harrogate and surrounding villages: Monday to Friday 9am to 4pm. 01423 813096 or [email protected]
Boroughbridge and surrounding villages: Monday to Friday 9am to 1pm. 01423 324504 or [email protected]
Knaresborough and surrounding villages: Monday to Sunday 8am to 8pm. 07593 882340 or [email protected]
Ripon and surrounding villages: Monday to Friday 9am to 4pm. 01765 603631 or [email protected]
Masham and surrounding villages: Monday to Friday 10am to 3pm. 01765 680200 or [email protected]
Pateley Bridge, surrounding villages and the Nidderdale Valley: Monday to Friday 10am to 4pm and Saturday 10am to 1pm. 01423 714953 or [email protected]
If you are being shielded because you have underlying health conditions, you need to take extra care to protect yourself from the coronavirus. Stay at home as much as possible. Only go outside for exercise. Do not visit someone else's home.
For out of hours emergencies contact North Yorkshire County Council on 01609 780780 or our emergency team on 01423 500600.
Financial and wellbeing support
If your financial situation has changed, you may need support with household payments, debts or living costs.
Taking care of your mind as well as your body is also really important while you're at home because of the coronavirus.
Help and support is available across the district.
Our buildings and facilities
The following sites are closed:
- all leisure centres
- all swimming pools
- all tourist information centres/info points
- Mercer art gallery
- Knaresborough Castle
- Royal Pump House museum
- all community centres
- our civic centre HQ in Harrogate
Claiming benefits, rent and council tax
If your income has changed as a result of the pandemic and you are concerned about paying your rent or council tax, we can help.
- you can apply to have your council tax reduced. We can also review your monthly payments, spread them across 12 months or arrange a payment holiday
- if you are of pension age and need help to pay your rent, you can apply for housing benefit
- if you receive housing benefit or the housing element of Universal Credit and you are struggling to pay the remainder of your rent, we may be able to give you a temporary, extra rent top up from our discretionary housing payment fund
- if you are working age and need help with your rent or day to day living costs, you can claim Universal Credit and/or Job Seekers Allowance direct from the Department of Work and Pensions
If you already receive council tax support, or housing benefit, please let us know about any income changes you have so we can make sure we are paying you your correct entitlement.
Please give us a call on 01423 500600. You can also make an enquiry online.
Advice for tenants and landlords
If you live in social housing, the government has written to you to explain the support available as lockdown is eased.
The government has issued guidance to landlords and tenants to help them understand the implications of new laws to protect tenants during the coronavirus pandemic.
Waste and recycling collections
We're working hard to make sure our waste, recycling and garden waste collections take place as usual. We are prioritising the collection of waste from black wheelie bins/sacks given the nature of the coronavirus outbreak.
The government has issued guidance about the handling of waste, especially from households where someone has tested positive for, or is showing the symptoms of, the coronavirus.
North Yorkshire County Council has reopened its household waste recycling centres (HWRCs) on Penny Pot Lane and Wetherby Road in Harrogate and Dallamires Lane in Ripon. More information is available on the county council website.
We're not carrying out routine maintenance calls, but we are responding to emergency or urgent issues.
We class an emergency call as something which has caused, or could cause, damage to a property or would impact the health or wellbeing of the occupant. An urgent issue is something that causes significant inconvenience or risks becoming an emergency.
You can report an emergency or urgent repair via our website.
Sheltered housing support services
Our independent living officers are not carrying out routine home visits for the time being. The team can still be contacted by calling 01423 500600. Residents living in sheltered housing will be contacted daily and we will visit once a week.
All Lifeline customers will be contacted weekly by phone. The service will continue to be monitored 24 hours a day, seven days a week.
Housing options advice
Assessments are carrying on as normal. These can be carried out online via live.housingjigsaw.co.uk so there is no need for you to come into our offices. You can also call us via 01423 500600 (extension 51605).
Stonefall cemetery and crematorium
Funeral services are continuing as normal, but we ask that services are attended by immediate family only.
The Book of Remembrance is open but the waiting room and office at Stonefall cemetery and crematorium remain closed.
Page last updated 04/07/2020