Updated 31 March at 7.05am

The coronavirus pandemic is having a significant impact on the work we do.

We are prioritising the frontline services we provide, particularly the ones which support the most vulnerable people in our district.

We are here to help you as best we can. Our customer services team is available at the end on the phone (01423 500600) and this website is available 24/7.

Our buildings

The following sites are closed until further notice:

  • all leisure centres
  • all swimming pools
  • all children's play areas
  • all games in parks activities
  • skate parks
  • all tourist information centres/info points
  • Mercer art gallery
  • Knaresborough Castle
  • Royal Pump House museum
  • all community centres
  • Jubilee, Victoria (including Shopmobility), West Park multi-storey and Dragon Road car parks in Harrogate.

We have closed all but three of our public toilets. Those that are open are: Knaresborough bus station (8am to 5.30pm), Ripon bus station (8am to 6pm) and Crescent Gardens in Harrogate (8am to 5pm). These three toilets all have baby changing facilities. Access is still possible to disabled facilities (using a RADAR key).

Little Explorers nursery is only open to parents or carers who are key workers.

Customer services

Our customer services centre at civic centre in Harrogate is closed until further notice. You can speak to staff on the phone (01423 500600).

We are here to help in these difficult times.

As you'd expect, our customer service lines are very busy at the moment with long waiting times. We thank you for your patience and understanding at this time.

You can send us a message or you can send an email to customerservices@harrogate.gov.uk

This website is available 24/7. If you sign up for a My Account, you can manage things like your council tax online.

Claiming benefits, rent and council tax

If your income has changed and you are concerned about paying your rent or council tax, we can help. 

If you already receive council tax support, or housing benefit, please let us know about any income changes you have so we can make sure we are paying you your correct entitlement.

Please give us a call on 01423 500600. You can also make an enquiry online.

Waste and recycling collections

We're working hard to make sure our waste and recycling collections take place as usual, but disruption is anticipated. We are prioritising the collection of waste from black wheelie bins/sacks given the nature of the coronavirus outbreak. Thank you for your patience and understanding.

The government has issued guidance about the handling of waste, especially from households where someone has tested positive for, or is showing the symptoms of, the coronavirus. In particular, waste such as used tissues or cleaning cloths should now be double-bagged before being put out for collection even if you have a wheelie bin.

We have suspended the garden waste collection service until the week commencing 13 April.  No new subscriptions are currently being accepted.

Parking

Parking charges have been suspended in all our off-street car parks.

This is to allow NHS staff and key workers to provide essential services, to those that need it the most, during this difficult time. Please continue to follow the latest government advice and ensure any car journeys are for essential purposes only. Motorists must also adhere to parking restrictions such as double yellow lines to ensure they do not cause an obstruction or create a hazard.

North Yorkshire County Council have also made some changes to on-street parking. The latest information can be found on their website.

Property services

Routine maintenance calls have been suspended.

We will only respond to emergency calls until further notice. Emergency calls are classed as issues which have caused, or could cause, damage to a property or would impact the health or wellbeing of the occupant. You can report an emergency repair via our website. If we are due to visit your property to carry out work, please don't be offended if we ask you to confirm that you're not at risk from coronavirus or if there is a vulnerable person in your household.

Sheltered housing support services

Our independent living officers are still working at the moment and we have no immediate plans to restrict the support they offer to residents. If a member of staff is due to visit, please don't be offended if we ask you to confirm that you're not at risk from coronavirus or if there is a vulnerable person in your household.

Housing options advice

Assessments are carrying on as normal, but as these can be carried out online via live.housingjigsaw.co.uk there is no need for you to come into our offices. You can also call us via 01423 500600 (extension 51605).

Knaresborough and Ripon markets

These are going ahead as scheduled in Knaresborough on Wednesdays and in Ripon on Thursdays for the sale of food and essential goods only. Traders will be spread across the site in line with guidance about keeping two metres apart. we ask shoppers to be mindful of the need to be socially distant from each other and the traders.

Stonefall crematorium

Funeral services are continuing as normal, but we ask that services are only attended by immediate family only.

Page last updated 31/03/2020