Christmas and New Year

For information on our service changes during the festive period please visit www.harrogate.gov.uk/christmas


We have moved

From Monday 4 December our Customer Service Centre and Kennion Road Housing Office will be relocated to our new Civic Centre at St Luke’s Mount (off King’s Road), Harrogate, HG1 2AE.

How to find us

  • by foot - the Civic Centre is a 15 minute walk from Harrogate town centre. Follow King’s Road past Harrogate Convention Centre towards Grove Road. The entrance will be signposted when you reach Coppice Drive
  • by car - there is limited customer parking available (accessed from St Luke’s Avenue) or disc parking is available on King’s Road
  • by bus - the 2A and 2B Harrogate bus station to Bilton buses stop on King’s Road at St Luke’s Avenue (outbound) and Franklin Mount (inbound)

Map


Online

You can report something in the Harrogate district, order services, pay for things and find information quickly and easily on this website.

Report it online

You can give us feedback on our customer service and also the website.

Alternatively you can send us an email at customerservices@harrogate.gov.uk.

Phone

01423 500600 during office hours

8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm on Fridays.

The out of hours emergency number is 01423 556300. The emergency number is only for genuine emergencies relating to council services.

The council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

In person

Our Customer Service Centres are at:

Civic Centre, St Luke's Mount (off King's Road), Harrogate, HG1 2AE

8:30am to 5pm Monday to Thursday and 8:30am to 4:30pm on Fridays.

The Civic Centre are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Services provided at the Civic Centre

  • Benefits (housing benefit and council tax reduction scheme)
  • Business rates
  • Council tax
  • Electoral services
  • Housing advice and assistance
  • Homelessness
  • Licensing (by appointment only, please email licensing@harrogate.gov.uk)
  • Parking permits
  • Payments
  • Planning enquiries (by appointment only, please call 01423 500600)
  • Taxi (by appointment only, please call 01423 556755 / 556765)
  • General enquiries

Ripon Town Hall, Market Place, Ripon HG4 1BZ

Monday to Thursday 8:30am to 4:45pm and Friday 8:30am to 4:15pm

Services provided at Ripon Town Hall

  • Benefits (housing benefit and council tax reduction scheme)
  • Business rates
  • Council tax
  • Housing Office and Tenancy Support (by appointment only, please call Ripon Housing Office on 01423 500600)
  • Payments
  • Taxi licensing (please call Hackney Carriage and Private Hire office on 01423 556755 / 556765 for details)
  • General enquiries

Other Council Offices

Victoria Car Park, East Parade, Harrogate HG1 5LQ
Opening times - Victoria Long Stay Multi Storey car park

Services provided - Victoria car park season tickets from parking shop; Shopmobility

Customer Service Points

For general enquiries and information on Harrogate Borough Council services.

Boroughbridge Community Office
1 Hall Square, Boroughbridge, YO51 9AN
Tel: 01423 322956

Knaresborough Library
Market Place, Knaresborough, HG5 8AG
Tel: 01609 533610

Mashamshire Community Office
Little Market Place, Masham, HG4 4DY
Tel: 01765 680200

Nidderdale Plus Partnership Office
Stations Square, King Street, Pateley Bridge HG3 5AT
Tel: 01423 714953

Page last updated 12/12/2017