Coronavirus business rates support

We know that many businesses in the district are struggling as a result of the coronavirus.

We are here to help as best we can at this very challenging time.

Government has created a package of measures to support businesses through the pandemic. They include a business rates ‘holiday’ in 2020/2021 for some retail, hospitality and leisure businesses, loans and a one-off cash grant for eligible businesses.

The government’s website has a step-by-step guide to the support available.

We also have our own business support plan for the Harrogate district. It includes the following:

  • three months rent-free for our direct commercial tenants
  • a pledge to pay our own suppliers as quickly as possible
  • a relaxation of planning rules (change of use)
  • support to businesses via our growth service

We are working closely with Harrogate Business Improvement District (BID), the Think Harrogate place leadership group and the York and North Yorkshire and Leeds City Region local enterprise partnerships to develop a business community response to the pandemic.

Our customer services centre in Harrogate is currently closed to personal visitors, but you can still speak to us on the phone (01423 500600) or contact us via email [email protected]

In the meantime, please sign-up to our free, electronic, business newsletter to keep up to date with the latest business support schemes from us, government and our other partner organisations.

View your business rates online

If you have a business rates account you can now view your account online. You will be able to:

  • view your account statement and instalments
  • check your balance and make payments
  • contact us and tell us of a change

Your account details are held securely, so to access them you will need to register or sign in to your My Harrogate customer account. Once you are signed in, go to the My accounts tab to add access to your business rates account. You will need your account reference number shown on your bill.

Register or sign in

Council tax and business rates scams

Losing money to fraudsters is a real - and increasing - problem.

We are aware some criminals pretend to be 'enforcement officers' and deliberately target council tax or business rate payers to steal money. If someone knocks on your door and claims to be an enforcement officer, do not let them in. Instead, insist on seeing their identity card and ask them to prove who they claim to be. None of our staff will ever be offended if you ask to see ID.

If you are ever in doubt someone isn't a member of our staff, please call us immediately on 01423 500600. We'll be happy to confirm whether they are genuine.

If someone rings your home or business, you should be equally cautious. Never reveal any sensitive information in a phone call and be very suspicious of people who ask for passwords, PINs or account details. Do not give away any personal information.

Fraudsters also use email and text messages to try and scam you out of your hard-earned cash. Do not click on links in messages. Criminals are known to set up fake websites that look like real banks to trick people into handing over account numbers and PINs.

Instead, call your bank using the number on your debit card to double-check the message is genuine.

For information on how to identify council tax and business rates scams and what you can do to avoid them please visit