Our Housing Options team works closely with a wide range of other agencies who provide support and assistance to people who are homeless or may be experiencing housing difficulties, including starting a new tenancy. If you have a homelessness or housing related query and we cannot help you directly, we will try to refer you to someone who can.

We can help with many different housing problems whether you live in council owned housing or private sector housing. We can also offer impartial advice to landlords.

How we can help:

Notices to quit accommodation - this includes notices given to tenants because a tenancy is coming to an end, tenancy agreements that have expired or are expiring, and issues where tenants may have breached the terms of their tenancy agreement (for example, by non payment of rent or anti-social behaviour).

Rent increases - in most situations, landlords must follow a set procedure if they want a tenant to pay more rent.

Disrepair - people living in private rented accommodation can often have problems with disrepair and many landlords and tenants are not aware of their obligations. There are also some schemes available to people that own their homes. Please see the private sector housing tenants and landlords pages for more information.

Deposits - these must be held in one of three specific schemes by your landlord. At the end of a tenancy, deposit money may be withheld for different reasons. Advice can be given to landlords and tenants in relation to this.

In certain circumstances, we may be able to assist people into private accommodation through a rent in advance payment and/or rent bond scheme.

Relationship breakdown - many people are not aware of their rights when they separate from a partner. Advice can be given regarding their housing situation and any benefits they may be entitled to.

Mortgage arrears - people fall into mortgage arrears for many different reasons, such as unemployment or health problems. There are various options available which may prevent someone from losing their home, even if court proceedings have already begun.

Welfare benefits - many people are not aware of the wide range of benefits they may be entitled to. Housing Options Officers will signpost applicants to the most appropriate office to ensure that they are receiving all benefit entitlements.

Housing options - there are a range of options which are available to people who are looking for alternative housing.

Homelessness - if you are homeless or think you may become homeless, we offer a drop in service where a Housing Options Officer will help you stay in your current home or try to find alternative accommodation dependent on your circumstances.

Information on private renting on GOV.UK website

Housing advice form

Housing support

We have a team of dedicated support officers, available daily to help you with any housing support needs you may have.

You should consider this service if:

  • you are homeless or threatened with homelessness and need housing related support to help you to maintain or access a tenancy (this includes those in local authority temporary accommodation)
  • you are 18 years or over
  • you live in the Harrogate district

We will work closely with our housing options team and support your housing application by helping you to:

  • identify your support needs to support your Personalised Housing Plan (PHP)
  • set up and run a home and apply for local grants to pay for furniture
  • apply for housing costs and other benefits you are entitled to
  • reduce debt, including rent arrears
  • gain confidence to budget properly and look after your home
  • work with landlords and sort out issues with utility companies and other organisations
  • follow advice on how to look after yourself and your home
  • find other services which can support or help you with specific problems for example, health and debt management
  • get more involved with your local community
  • find education, employment and training

Confidentiality

Any information provided will be treated confidentially and will not be shared without your consent, unless there is a serious risk to you, a third party or the community. In this instance details will be disclosed to any other person without consent.

Contact us

If you would like more information about the service we provide, or would like to discuss a referral, please contact a member of the team on 01423 500600 x51605 or email HBCHSS@harrogate.gov.uk

Alternatively you can drop in to see us at Harrogate Borough Council, Civic Centre, St Luke's Avenue, Harrogate, HG1 2AE.

We are open

  • Monday to Thursday at 8.30am until 12noon and 2pm until 4pm
  • Friday at 8.30am until 12noon and 2pm until 3.30pm

If you have difficulty accessing our service, home visits are available. Please let us know and alternative arrangements can be made.

You can apply to us directly or ask an agency (for instance, housing officer, doctor, midwife, social worker, community psychiatric nurse or probation/justice worker, family or friend) to contact us on your behalf.

North Yorkshire Integrated Domestic Abuse Services

Support service across North Yorkshire for people who are experiencing or at risk of domestic abuse.

There are two elements to the service:

  • refuge provision for women and children - to provide a refuge service that is safe and secure, providing a holistic approach toward the assessment of need and risk and a clear support pathway for women (aged 16+ years) and women with children
  • 'Making Safe' floating support service for victims/survivors - to provide a 'Making Safe' service for victims/survivors, including children and young people through community support and the delivery of specialised accommodation related support in a floating support setting enabling them to remain safe in their own home or to continue to live independently in other accommodation

The service is provided by Independent Domestic Abuse Services (IDAS) across North Yorkshire.

To find out further information and what support is available please contact IDAS.

Page last updated 25/10/2019