New heating contractor for our council housing tenants

Please remember that from Friday 3 January 2020, Sure Maintenance Limited is replacing our current contractor and will be carrying out servicing, maintenance and repair of heating systems in your home.

To contact Sure Maintenance please call 0800 046 1443 or email

To find out more about Sure Maintenance please visit

View your rent account online

If you are a council tenant you can now view your rent account online. You will be able to:

  • view your rent statement
  • check your balance and pay your rent
  • contact us and tell us of a change

Your account details are held securely, so to access them you will need to register or sign in to your My Harrogate account. Once you are signed in, go to the My accounts tab to add access to your rent account. You will need your rent reference number which you will find on your rent statement.

Register or sign in

Our updated tenant handbook is now ready!

It's full of useful information about your tenancy, what you can expect from the council and what we expect from you - and it includes answers to lots of frequently asked questions.

Tenants' handbook