Tenant involvement is about making sure that all tenants and leaseholders have the chance to have a say on the housing service they receive.

Consulting and involving our tenants

We work to ensure that all tenants and leaseholders are consulted on any proposed or planned housing services changes through a series of panels. All involved tenant members are provided with transport to meetings, free training and support, where necessary, and information. There are several new ways you can become involved, including:

  • Neighbourhood services and housing needs panel
    This analyses areas including rent, tenancy services, anti-social behaviour and developments in the housing allocations, homelessness procedures and temporary accommodation
  • Housing service panel
    The panel works closely with the head of housing and property and councillors to see how the whole housing service can be improved for tenants and leaseholders. The panel meet four times a year
  • Property services panel
    This panel looks closely at the running of the repairs and maintenance service, while considering levels of customer satisfaction, value for money and general areas of procedural improvement
  • Tenants' News editorial panel
    The editorial panel helps with the production of four newsletters a year and the annual housing report. It makes sure the newsletters are relevant to tenants and that they're attractive and interesting. Members also help with proof reading and ensuring they're written in plain English

Annual housing report
Latest tenants' newsletter
Resident satisfaction survey report

Page last updated 08/09/2017