Harrogate Borough Council is committed to putting our customers at the heart of everything we do. Our aim is to provide high quality, value for money services that are easy to use.

We will:

  • aim to get things right first time
  • make our services easy for you to use
  • treat you with respect and courtesy
  • be open and honest and explain our decisions
  • deal with your enquiry promptly or explain the reason for any delay
  • regularly talk to you about the improvement of our services
  • recognise the diversity of our customers and communities and adapt our services to meet your needs

We will not:

  • accept any form of abuse or discriminatory behaviour of any kind against our employees, customers and communities
  • always be able to give you the response you would like. If we cannot, we will explain why and try to offer another option or alternatives

Please tell us:

  • if your personal circumstances change
  • if you are unable to keep to an appointment with us
  • if you are unhappy with the service you have received from us
  • when we have done something right or if you are happy with the service you have received from us
  • if you need additional support when applying for our services
  • if you need to communicate with us in a different way
  • if there are ways in which you think we can improve our service to you

Page last updated 14/06/2016