1. You are required to subscribe for the garden waste collection service ("the services") on an annual basis ("the subscription period") by payment of an annual fee ("the subscription fee"). The subscription fee is a one-off fee and is irrespective of when you subscribe during each and any subscription period. Upon the council receiving payment of the subscription fee you will be issued with a licence and if you move property the subscription fee is not refundable and the licence is non-transferrable.
  2. The council reserves the right, in its absolute discretion, to refuse an application for the services.
  3. The council reserves the right to increase, or decrease, the subscription fee from time to time. You will receive notice of any such changes at least one month prior to the commencement of the next subscription period.
  4. You will be provided with a 240 litre wheeled bin ("the bin") or garden waste sacks ("the sacks") within 14 days of the council receiving payment of your subscription fee. Sacks will only be issued to those properties that cannot accommodate a bin (for reasons such as access, excess number of steps etc).
  5. You shall be responsible for placing the bin(s) or sacks on your property, so as not to cause a nuisance. Bins or sacks must not be stored on the highway.
  6. You shall place the bin(s) or sacks to be emptied at the kerbside for collection by the council's employees. Bin(s) or sacks should be presented at the kerbside no later than 7am on your designated collection day.
  7. The council offers an assisted collection service to residents who are disabled or have mobility issues and cannot move bin(s) or sacks to and from the kerbside. Only residents who have an agreed assisted collection service with the council will be exempt from presenting bin(s) or sacks at the kerbside.
  8. The council will collect information about you when you subscribe to the services (for example, name, property address, email address and telephone number). This allows the council to provide the services and for it to contact you in relation to the renewal of your current subscription fee. The council has a duty to keep records up to date therefore you are required to notify it of any changes to your personal details. You should inform the council of any changes to your address.
  9. The services apply to domestic households, and or other locations at the council's discretion.
  10. If you are provided with a bin, the subscription fee is charged on a per bin basis. If you wish to subscribe for more than one bin you will be charged an additional subscription fee. If you are provided with sacks, the subscription fee covers an annual amount of sacks. If you wish to subscribe for more than the annual amount of sacks you will be charged an additional subscription fee.
  11. The subscription fee for the provision of the services is the same irrespective of whether you are given a bin or sacks.
  12. Once you have subscribed to the services, you will be sent a licence which must be affixed to your bin(s) or sacks. Only those bin(s) and sacks displaying a valid licence will be emptied. Once the council has received your payment of the subscription fee, it will take up to 14 days for you to be issued with a licence and for collections to be instigated.
  13. The bin(s) and sacks used for the services remain the property of the council at all times. The bin(s) and sacks should remain at the premises stated on the application form unless it is removed by the council.
  14. If you want to cancel the services you have arranged online or over the telephone, you are entitled to a 14 day cooling-off period during which time you can cancel for any reason and receive a refund. If you wish to cancel the services, you must contact the council on 01423 500600. You are not entitled to a refund if you move property during the subscription period.
  15. Refunds will not be issued for missed collections. If there is a genuine missed collection (for example, where there is proof the bin was presented on time) the council will aim to return to the property for a missed collection within five working days. If this is not possible, for operational reasons, you are allowed to present additional garden waste at the next collection. Any other refunds relating to missed collections, will be assessed on a case by case basis.
  16. Once you have subscribed to the services, the council will notify you when your next annual subscription fee is due. You will be notified at least one month in advance of the next subscription period. This also applies if you set up a direct debit to pay the subscription fee on an annual basis.
  17. If you pay by direct debit the council will seek to take payment of the subscription fee either on the 1st or 15th of the month. If the council is unable to collect payment then it is your responsibility to source alternative payment of the subscription fee.
  18. Delays to the services may apply during inclement weather, in cases of operational difficulty or any event of 'Force Majeure'. For the purposes of these terms and conditions, 'Force Majeure' means an event or circumstance which is beyond the reasonable control of the council and shall include war, civil war, armed conflict or terrorism, strikes, lockouts or other industrial actions, riot, fire, flood and earthquake.
  19. These terms and conditions in relation to the services do not affect your statutory rights.
  20. The council may at any time assign, transfer, subcontract or deal in any other manner with all or any of its rights under these terms and conditions and may subcontract or delegate in any manner any or all of its obligations under these terms and conditions to any third party or agent.
  21. A person who is not a party to these terms and conditions shall not have any rights to enforce them.
  22. Except as set out in these terms and conditions, no variation of them, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by the council.
  23. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
  24. The council reserves the right to terminate these terms and conditions at any time and for whatever reason by giving you one month's notice of termination.

Page last updated 02/01/2019